Showing posts with label Customer Service Hell. Show all posts
Showing posts with label Customer Service Hell. Show all posts

Friday, October 25, 2013

An Answers Poster asks Yahoo Answers



From: TG
To: Yahoo! Answers Team
Sent: Thursday, 24 October 2013, 5:11 PM
Subject: Violations
-------------------------------------------------------------------
Dear Yahoo,

Many of us in the poetry section have become targets and are receiving
multiple violations everyday - some from Q's or A's that are years old.

Many of us don't even bother posting questions out of fear of having
our accounts suspended

To say it is disheartening is a vast understatement. If you can't get
a handle on it or change the rules somehow, you are going to lose us.
Your advertisers will notice such things and spend their budgets with
sites that are more user-friendly.

That you give one person the power to do this with one click is
something I do not understand. You trust them forever because their
'history' was always accurate? That is known site-wide - and some of
them did exactly that so they could then have the power to go after
the rest of us.

Well, it was fun while it lasted.
TG - Uh Huh
-------------------------------------------------------------------

From: Yahoo! Answers Team
To: TG
Sent: Thursday, October 24, 2013 5:52 PM
Subject: Re: violations




How does Community Moderation work?

This article describes moderation of questions & answers in Yahoo
Answers community. Community reporting empowers reliable Answers users to help us more quickly remove inappropriate questions & answers. Members of the community who reliably identify and report questions and answers will
have more influence than others.

Thanks,
-- Yahoo! Answers Team

-------------------------------------------------------------------

From: TG
To: Yahoo! Answers Team
Sent: Thursday, 24 October 2013, 6:11 PM
Subject: Re: violations

These are quotes from you Guidelines:

If a question or answer is reported by one or more reliable users,
it will be removed.



I have one account only - I know of people who have had over 100 accounts.

We try blocking the ones we know are doing this, but it's completely
ineffective; they merely create new accounts and attack us with those
ones.

Oh, and thank you for the form letter reply.

TG

-------------------------------------------------------------------


From: Yahoo! Answers Team
To: TG
Sent: Thursday, October 24, 2013 7:15 PM
Subject: Re: Violations
-------------------------------------------------------------------
Dear TG,

It appeared you assumed that somehow people were given power to remove
content with one click, so we assumed you hadn't seen the way CM
actually worked.

Thanks,
-- Yahoo! Answers Team


-------------------------------------------------------------------
From: TG
To: Yahoo! Answers Team
Sent: Thursday, 24 October 2013, 7:31 PM
Subject: Re: violations
-------------------------------------------------------------------
Yahoo,

No, I didn't assume that at all. I just know that one person who
managed to garner himself more than one blue ribbon for reporting
genuine violations has done just that with two or more of his multiple
accounts. It is with those accounts, one person is able to report the
same question or answer two or more times. Did you not read the very guidelines you referred me to?

Thanks,
TG


No Further Response! Yahoo!

If the above bothers you,
WRITE TO YAHOO'S ADVERTISERS
AND TELL THEM SO.

Tuesday, October 22, 2013

Protesting Yahoo Advertizers

An email interchange, sent to me by my dear friend BG.

Dear Yahoo Advertiser,

I noticed your ad in Yahoo Answers and I just wanted to let you know that I am never using your services so long as you associate yourselves with Yahoo.

Bobby's Girl




    Hey Bobby's Girl,
     
    I'm incredibly sorry for any frustration caused by our site! However, I'm a bit confused as we are not affiliated with Yahoo. If you could be more specific as to the issue you are facing I would be happy to assist you.

    Help Team (@Yahoo Advertiser)

Dear Yahoo Advertiser,

Uhmmm, I owe you an apology - but I saw your ad on Yahoo Answers & this website has become a cesspool; I wanted to complain to the advertisers since Yahoo does nothing about our problems with the site. I randomly clicked - and you were the unfortunate recipient of my bad mood.
 
Please, I invite you to share with your co-workers my deepest apologies for being mean to you. I try never to go that direction - but I often detour from Idiot Street to Imbecile Avenue when I really wanted to take the High Road.
 
(I will ask directions next time.)
 
Sorry.
 
BG.  

Thursday, October 10, 2013

Letter to John Boehner


My sister sent a letter to the Speaker of the House of Representatives.

 It said:

 
Dear Mr. Speaker, John Boehner,
 
If I don't get a social security check I won't eat this month if I can't eat no one in the House of Representatives should be entitled to a pay check. I worked hard all my life and paid into SS and you people think you have the right to play games with me, and all the seniors who paid into SS all their lives?
 
An Irate Retiree
 
 

Tuesday, July 16, 2013

Peter Benwa has started up again...

    Hello Happy Hiram,
    The answer on Yahoo! Answers was reported and deleted by one or more trusted members of the Answers community:

    The Question: Who are good poets on Yahoo Answers?

    My reported answer: "Dave, Nancy, Love Child (aka Firecat), Questor, Crimson Ark and Frederic (when his female fans stop encouraging him to write cliche-ridden gushing messes.)  there were many greats who have moved on: BG, SIN, MTheory, Giggles, FShirley, Mek, Oakwolf, and more; occasionally some of them pop in again for a bit. I am missing at least three excellent poets because my mind is not as supple as it was when I was younger. Dallas! How could I forget to mention her (aka 5ft7 Texas Heaven.)"
    This answer has been removed and 10 points have been deducted from your account. You may not have realized this, but all answers submitted on Yahoo! Answers must comply with the Yahoo Community Guidelines.

    If you believe that your answerwas wrongly deleted by the community and would like to appeal the deletion of your answer, you can have your case reviewed by Answers Customer Care. You have 7 days to submit your appeal. Please be aware that if your appeal is rejected, an additional 10 points will be removed from your account.
    Appeal this decision at: GoF**KyourselfHIRAM
    Thanks,
    Yahoo! Answers Team

    PS: Notice the answerwas mistake, this obviously computer generated mess made, and the words on the Appeal link are my addition (just saying how these "non-appeals" feel.)

    I was just telling a friend the other day how Peter catalogs old Q's to smash us with when he decides to move against one of us. Please don't say "Peter Benwa" in your posts, because he might be cataloging your work too.

Monday, June 10, 2013

Telephonic Adventures

BAD CUSTOMER SERVICE


Calling the 800 number of Penny Cards International Calling Cards

"Hi, does your $10 phone card cover international cell phone to cell phone calls?"

"Yes, but..."

"I'm sorry.Does your $10 phone card cover international cell phone to cell phone calls?"
 "Yes, but you need to set up a $25 account with us and..."

"I'm sorry.Does your $10 phone card cover international cell phone to cell phone calls?"

"No, but if you..." CLICK. 


Adventures with SURI*
*The voice command seach app for the iPhone 5

Suri: "How can I help you?"

Me: "Phone Cards"


Suri: "I'm thinking..."  



Suri: "How can I help you?"

Me: "Sim Cards"


Suri: "I'm thinking..."


WTF eh?

Saturday, May 18, 2013

Montclair Fakery (or how to declare "bike"-ruptcy.)

Last month I was driving through Montclair, New Jersey wishing I were bicycling instead, but my bike had two flat tires.

Instead of going to the store and spending $22 on a bike pump, I stopped in an upscale bike shop in that town and asked how much it would cost to get air in the tires. Two nice women answered me, one saying "air is free" and the other saying "They can check your brakes for $5 a bike too, but if something needs adjusting it will cost more.

Thanking them, I gather my bike and a friends, loaded them on my bike rack and went off to the store the next day. First mistake. They are CLOSED on Wednesdays. Oh well, my bad.

The next day, we did the same thing. The owner/manager was on the phone for 10 minutes having a social conversation before he could address me. I assume if he weren't the owner, he couldn't get away with that.

I explained that I was told air was free, and that while I hadn't used the bikes in two years, that two years ago I had put a $100 into them and used them exactly once. So I would like to know if anything needed tuning up (which I could do myself) but didn't want to spend more than $30 total. He said, no problem, explain that to the mechanics downstairs.

So I went downstairs and explained to the young man fixing bikes that I didn't plan on spending more than $30, and why.

He says, "Let me look at the bikes." One is a used mountain bike that I bought for $30. The other is an ancient Schwinn that cost $10 in a yard sale.

"Okay, I can fix them for you. That'll be $90 a piece, up front."

I admit, I raised my voice. "Are you CRAZY?"

He looked at me as if I had committed the most heinous of sins.

"Are YOU raising your voice at ME," he asked.

I paused for a moment, Montclair after all being a communist city, the might have an ordinance against loud talking. But I decided to take my chances.

"YOU'RE DAMNED RIGHT I AM RAISING MY VOICE AT YOU! ARE YOU INSANE?"

I and my friend grabbed our bikes to leave.

"Where are you going?" The young man asked surprised.

"Is there a problem?" The manager said, from the upstairs window, cell phone still in hand.

"YOUR EMPLOYEE WANTS TO RIP US OFF, AND HE IS SURPRISED WE AREN'T BUYING!" I shouted so that people up and down the street looked up, surprised.

"DON'T GO!" he shouted as we left.

Don't go, is right. $22 dollars and a pair of pliers and we are riding the bikes just fine.

Always wear a helmet. And use your head when dealing with salespeople.